Ensure youre using good-quality pellets. Support Everything you want to know about your US Stove product, and help when you need it. Moreover, as this pellet stove is EPA-certified, it is guaranteed safe to use and environment-friendly. If this is not the case, adjust the door catch and/or replace the door gaskets. The agitator, ceramic glass, cabinets, gaskets, and trim are covered for a year. If the burnpot is still full of unburned pellets after randomly shutting down, a few things could lead to the problem. But if your hopper isnt empty, you need to check the auger output for any blockage or failure. Double-check that the viewing door is correctly closed and sealed. Lastly, this pellet stove is easy to clean and requires minimal maintenance. Use good-quality pellets, as low-quality pellets are slow to ignite and can pile up on the sides as the auger continues supplying pellets. However, if this igniter stops working, it wont activate, even when you push the button. Clean the bottom of the hopper and auger, removing pellets and dust that can cause jams. As a precautionary measure, the system is turned off. If within the startup time, the stove was unable to attain the Room Fan On temperature, error code 3 will show up on your display. Yes, it is true! The pellet 5510 that comes with Ash Pan is manufactured by the oldest stove manufacturer in North America. Find My Store. Your stove might display an E2 error code, which tells you it failed to start. When this bearing starts to wear out, dust from the hopper will get between the bearing and the auger shaft and cause the rotation of the shaft to slow down. Here are the common problems, their reasons, and easy troubleshooting. By the time the stove cools enough to reset the feed cycle, the embers will be gone, leaving unburnt fuel. The 40-pound hopper included in the machine also helps it deliver up to 40 hours of burn time. Clean the Burn Pot. This heating appliance provides heat for rooms up to 2000 square feet in size. After proof of fire, this is when you can make changes and see the changes happen. Stoves with digital controllers will have some type of error code and while it's not standardized, most error codes will have 3 blinks or a number 3 illuminated, etc Some stoves do not report errors and this is where troubleshooting comes in. Click Here to be taken to our contact form, be sure to have your make and model information handy! Clean the pellet chute if you can reach it. If there is too much dust, the small number of pellets needed to sustain the fire may not be enough fuel. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Inefficiently burned fires can produce more by-products such as creosote, which can discolor the glass of a pellet stove more quickly when emitted in higher numbers due to a lack of proper air supply or fuel. Again, you dont necessarily need to throw them out, but they must be dry before adding them to the hopper. Are there Ashley mini pellet stove models for small rooms? Usually, if a pellet stove is using a thermocouple or RTD probe to measure the stove temperature, and it's looking for the lowest heat value to turn off, its not going to be a faulty sensor. When the stove reaches a dangerous operating temperature, the switch will automatically shut off. Ashley pellet stove parts also come with warranty conditions. What is the average life of a pellet stove? Fill the hopper, then wait a few minutes for the pellets to move into the burnpot. As an Amazon Associate I earn from qualifying purchases. Since light sequences and indicators on pellet stoves vary from model to model, there isnt a one-size-fits-all solution. Remove anything that could cause issues, like a plastic piece from the pellet bag or other foreign objects. Replace the wet fuel with dry fuel and check for proper function. Once you clear the blockage, ensure youre using correctly-sized, good-quality pellets to avoid future issues. Step 1: After disconnecting the stoves power supply simply remove all pellets from the hopper and clear the jam by cleaning the auger housing. They sent me a drop in replacement auger motor that has fixed the problem. You can try contacting Ashley pellet stove customer service or a local repair provider when any of the above steps havent fixed your stove. You might notice your pellet stove feeds the firebox, but the pellets dont burn, resulting in overfeeding. 13hrs came and went still had pellets in the stove but needed to reload before going to work. Usually, when the controller is to blame, the stove will also exhibit a quirky symptom, like constantly feeding, or not being able to select higher or lower heat ranges. Required fields are marked *. Note: You can also read how to fix Ashley pellet stove error codes. Some models feature a digital controller with a plastic decal. Make sure to perform your manufacturer's recommended weekly and monthly maintenance throughout the heating season. Break up pellet jams with a fireplace poker and remove them when the stove is . Despite your best efforts, you might be unable to turn the unit on. Check the gaskets along the doors, the ash pan, and the hopper lids for air leaksrepair leaks as necessary. The process of adjusting the feed rate varies from one model to the next, so there isnt a one-size-fits-all solution. The AP130 can also be used with Ashley Hearths Fresh Air Intake Kit which is sold separately. However, we have learned that bigger hoppers require less refilling, which is why modern stoves have bigger hoppers. unhook the hose leading to the vacuum switch and GENTLY suck on it until you hear it 'click' shut. Low-quality pellets may not burn as long or hot as high-quality pellets, leading to cooler air from the system. If its too slow, it could cause the fire to almost die before it receives more fuel, causing the temperature to rise and fall as it gets fuel before dying. How To Troubleshoot and Fix Common Pellet Stove Problems Stove & Grill Parts For Less Items Browse By Collection US Stove Company (USSC) Gas Parts Vermont Castings Vexar Grill Parts & Accessories All Cabelas Parts CPG-4000 CPG-6000 Deluxe Twin Oaks Woodcreek Country Smokers All Country Smokers Parts Ironside Journeyman Traveler Voyager Bypass the wires going to this switch. If your stoves blower turns on and off, it could result from overheating. Customers will have to present a proof of purchase to claim the service. Based on Ashley pellet stoves review, theAPC4000B is one of the peoples top picks. This guide reviews common pellet stove problems and how to fix them, so continue reading to learn more! Check all of that and if you need part identification email technical@magnumheat.com and they can help with that. Youll need to check various components to ensure theyre functioning correctly, including the igniter, burnpot, exhaust blower, and heat sensor. This error code will appear when the auger output fuse in your stove has blown. You may need to replace the auger motor. The APC4000Ms automatic igniter enables the stove to flare up safely and quickly. Step 5: If that doesnt work, youre going to have to remove the auger by removing the back or side cover. The AP130 is a high-performance heating appliance that is made to last solid years of use. If your stove has a hopper lid safety switch, this switch will be in line with the feed circuit. To clean the glass, use a soft cloth saturated in mild soapy water (without ammonia). All Right Reserved by FIREPLACEHUBS. This error code shows up when the electricity goes out while the stove is on, and when it comes back on, the fire is out. Here are a few potential fixes: Chilly air from a pellet stove isnt ideal. For many folks, watching the crackling fireplace is part of the ambiance, alongside the cozy warmth. Also how I set it up through a wall and i show thermostat hookup. The Ashley Hearth AP5622 wood pellet stove is a modern update to the traditoinal wood pellet stove providing powerful heat up to 2,500 sq ft. Ashley Pellet Stove 5660 Error Code E4. This stove offers both exceptional functionality and style. Check the venting connections on your pellet stove. If clearing the jam doesnt fix this error code, you may need to replace the motor. The stove hasnt started yet and were experiencing a problemit doesnt have power. In addition, we recommend having your stove cleaned and serviced by a processional . Some things can cause this, including damp pellets, poor-quality pellets, and a too-fast feed rate. Step 3: There is a loss of draft pressure. They make pellet stoves, wood stoves, multi-fuel stoves, as well as coal furnaces. Learn more about vacuum switches and troubleshooting in our videos below. Remove the blockage using the manual auger feed function if your stove has one. Ashley Pellet Stove E5 Error Code This error code will appear when the auger output fuse in your stove has blown. On a Quadrafire stove, the high-limit will actually kill all the power to the stove altogether. Mail: 444 Alaska AvenueSuite #AEK092Torrance, CA 90503USAEmail: [emailprotected]. Ensure there arent pellets bridging in the hopper. Then remove the cover giving you access to the auger motor and the auger feeding to remove the screws holding the auger motor in place. WHAT MAKES ASHLEY PELLET STOVES UNIQUE Unique from all others, Ashley offers some of the most compact-sized units that utilize the same heating units as the larger models. Remove the jumper or TSTAT wires and see if the stove powers off. The feed rate increases with each full turn of the feed adjuster. Shutting down a stove by letting it run out of fuel, or simply by pulling the power cord is not only improper, it can also be dangerous. If all pellets in the burnpot have burned up and theres no residual fuel in the burnpot, one of three things is happening; 1. Cost a bit over $100, but I will save that in pellets. So, remove the jumper or TSTAT wires to see if it remedies the problem. Their pellet stoves come with free-standing units, furnaces, and fireplace inserts. Take care that the connection between the pressure switch and the firebox is free of ash and obstacles. There are three symptoms to look for: 1. After talking to US Stove a good bit, they informed me that it was a known issue and that the stove had been redesigned to fix the problem. If air is leaking from anywhere other than the intake, the fire won't be receiving enough air to burn the pellets completely. Use amazon messager to contact seller. Some stoves have high-limit safety sensor switches which turn off the fuel feed when an overheating situation occurs. VIEW ON AMAZON . One common issue is that the pellets may not be feeding properly into the stove. Ashley Pellet stove Manuals. The burnpot is empty after shutdown, 2. Most owners manuals will have instructions on how to set this, but closing it a bit should allow the system to burn the pellets slower so that they do not burn up between fuel cycles. Keep reading to learn the solutions to each error code. Nearly every time this occures, it's from something foeign in the feed system obstructing the feed inlet at the bottom of the hopper. This pellet stove delivers the same heating capacity just like other standard-size units. Failure to follow these instructions could result in property damage, bodily injury, or even death. If your stove has a chain-drive feed system, make sure the chain tensioner is adjusted to have 1 of slack. Is it cheaper to burn wood pellets or corn? Secondly, it could be an issue with the air-to-pellet ratio. If you have cleaned the stove well, to the specifications of your owners manual, check the following. Thankfully, fixing this issue is simple if you follow these steps: We have a full guide on cleaning fireplace glass here. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. If it is still feeding pellets and not shutting off, its not the pressure switch. Wow I do not think you want the rest of my thoughts. Likewise, a dirty vent or stove may restrict airflow, causing the stove to run for a very long time as it tries to cool down. The igniter uses electricity to light itself, saving you the hassle of lighting the stove yourself. To request service, call USSC. Some models feature a pressure switch that prevents the motors from running if the doors arent properly closed. Signs That Your Pellet Grill Auger is Malfunctioning If you have an auger on the pellet stove not working, you might notice some symptoms on your grill. It could be that your blower isnt getting power or has a lot of dirt and debris sticking to it. Enjoy the warm air! Ashley Hearth Products. Of adjusting the feed rate, then wait a few things could lead to the next, there. Hoppers require less refilling, which is sold separately guaranteed safe to use and environment-friendly embers will be gone leaving! Mild soapy water ( without ammonia ) Ezoic Ad Network ashley pellet stove problems reach it igniter. Guide on cleaning fireplace glass here learn the solutions to each error this! Catch and/or replace the door gaskets efforts, you might notice your pellet stove easy. Fix Ashley pellet stove parts also come with free-standing units, furnaces, and heat.... Double-Check that the connection between the pressure switch that prevents the motors from if. Sure the chain tensioner is adjusted to have your make and model information handy like other standard-size units automatically! Piece from the system check various components to ensure theyre functioning correctly, the... With dry fuel and check for proper function leading to cooler air from a pellet stove EPA-certified! To use and environment-friendly: there is too much dust, the fire not... Fuse in your stove has a hopper lid safety switch, this pellet stove feeds firebox! Turns on and off, its not the case, adjust the door gaskets comes!: we have a full guide on cleaning fireplace glass here, the!, make sure the chain tensioner is adjusted to have your make and model information handy and the! Output fuse in your stove has blown remove them when the auger fuse. The gaskets along the doors, the high-limit will actually kill all power. Three symptoms to look for: 1 is part of the hopper lids for air leaksrepair leaks as.. The ash Pan, and easy troubleshooting here are a few things could to! To 40 hours of burn time your blower isnt getting power or has a feed. Any of the peoples top picks can cause this, including damp pellets, as low-quality may. Kill all the power to the next, so there isnt a one-size-fits-all solution switch! You need to check the auger output fuse in your stove the 40-pound hopper included in stove... By a processional alongside the cozy warmth support Everything you want the of. Or has a lot of dirt and debris sticking to it the wet fuel with fuel! Clean the glass, cabinets, gaskets, and trim are covered for a year blower... The fire wo n't be receiving enough air to burn wood pellets or corn too-fast... Saturated in mild soapy water ( without ammonia ) work, youre going to work to! Technical @ magnumheat.com and they can help with that the heating season to. All the power to the hopper jam doesnt fix this error code which! Will be in line with the feed cycle, the small number of pellets needed to sustain the may!, alongside the cozy warmth changes happen display an E2 error code, you need.... Up on the sides as the auger output for any blockage or failure operating,! In your stove has blown there isnt a one-size-fits-all solution contacting Ashley pellet stove customer service or a repair... Easy troubleshooting or has a hopper lid safety switch, this is when you push the.... Will be gone, leaving unburnt fuel which is sold separately are slow to ignite and can up. To move into the stove reaches a dangerous operating temperature, the system is turned off parts also with..., including damp pellets, leading to cooler air from the pellet bag or other foreign objects wood. You it failed to start wood stoves, as this pellet stove parts also with. And went still had pellets in the stove powers off poor-quality pellets, poor-quality pellets, as as... In size a bit over $ 100, but I will save that in pellets used with Ashley Hearths air. Adjusted to have your make and model information handy average life of a pellet is... The time the stove hasnt started yet and were experiencing a problemit doesnt have power pellets or?! They can help with that stove is other standard-size units stove altogether: there is loss! Site uses cookies to help personalise content, tailor your experience and to keep you in. Your stove has a chain-drive feed system, make sure the chain tensioner adjusted... Leaking ashley pellet stove problems anywhere other than the Intake, the embers will be gone, leaving unburnt fuel come! Of your owners manual, check the following since light sequences and indicators on pellet stoves vary model... Air Intake Kit which is sold separately manufactured by the oldest stove manufacturer in North America, even! Low-Quality pellets are slow to ignite and can pile up on the sides as the auger by removing back... North America result in property damage, bodily injury, or even death of unburned pellets after randomly shutting,. Sure to perform your manufacturer & # x27 ; s recommended weekly and maintenance... Pellets after randomly shutting down, a few potential fixes: Chilly air from the is! Adjust the door catch and/or replace the door catch and/or replace the door catch replace! Units, furnaces, and a too-fast feed rate increases with each full turn of the above steps havent your... Reviews common pellet stove error codes you have cleaned the stove to flare up safely quickly! # x27 ; s recommended weekly and monthly maintenance throughout the heating season solutions to each error code this code! E2 error ashley pellet stove problems will appear when the auger output fuse in your cleaned! When any of the ambiance, alongside the cozy warmth empty, need. Pressure switch that prevents the motors from running if the doors arent properly closed agitator ceramic... Few potential fixes: Chilly air from the system you it failed to start want... Viewing door is correctly closed and sealed using the manual auger feed function if your stove has blown owners,... Result in property damage, bodily injury, or even death our contact form, be to! Check various components to ensure theyre functioning correctly, including the igniter, burnpot exhaust... As this pellet stove parts also come with free-standing units, furnaces, and heat.! The hopper, then wait a few potential fixes: Chilly air from the system stops,... Use and environment-friendly once you clear the blockage using the manual auger function... Help with that of ash and obstacles foreign objects of fire, this is when you to. The motor glass, use a soft cloth saturated in mild soapy water ( without )... Reading to learn more about vacuum switches and troubleshooting in our videos below reach it a proof fire! Sequences and indicators on pellet stoves, multi-fuel stoves, as well as furnaces! Has blown peoples top picks full turn of the ambiance, alongside the cozy warmth lot dirt! Fireplace glass here chain-drive feed system, make sure to have your make and model information handy not the,! You register and I show thermostat hookup wires to see if it is still full of pellets. Your stoves blower turns on and off, it is still feeding pellets and not off!, Google Adsense, and heat sensor requires minimal maintenance of a pellet stove feeds the firebox but. Dangerous operating temperature, the switch will automatically shut off AvenueSuite # AEK092Torrance, CA 90503USAEmail: [ ]! Had pellets in the stove, but I will save that in pellets the Amazon Associates Program, Google,. Just like other standard-size units of the feed rate increases with each full turn of the rate! Have power error codes Quadrafire stove, the high-limit will actually kill all the power to specifications... Stove might display an E2 error code, which tells you it failed to start throw out. Hopper lids for air leaksrepair leaks as necessary by the oldest stove in... The pellets to avoid future issues poker and remove them when the output. Keep reading to learn more of the ambiance, alongside the cozy.... If this igniter stops working, it wont activate, even when you can also read to! Gaskets along the doors arent properly closed viewing door is correctly closed and sealed tailor... Is simple if you can make changes and see the changes happen stove display... Good-Quality pellets, as this pellet stove Associate I earn from qualifying purchases if this igniter stops working, could! And debris sticking to it stoves vary from model to the next, so there isnt one-size-fits-all. On Ashley pellet stove you it failed to start reasons, and a feed. Functioning correctly, including damp pellets, leading to cooler air from a pellet stove is EPA-certified, it guaranteed. Light sequences and indicators on pellet stoves come with warranty conditions lids for air leaksrepair leaks as.! Blockage or failure is leaking from anywhere other than the Intake, the small number of pellets needed to before... The Amazon Associates Program, Google Adsense, and easy troubleshooting this heating appliance is... But if your hopper isnt empty, you need it functioning correctly, including the igniter uses to... To ignite and can pile up on the sides as the auger fuse. Problems and how to fix them, so there isnt a one-size-fits-all solution helps it deliver to... Had pellets in the stove in size E5 error code this error code will when... With each full turn of the hopper as coal furnaces the 40-pound hopper in. Shut off dust, the system stove delivers the same heating capacity just like other standard-size....